Q: Do you accept insurance?

A: No, TD Health is an online store on a mission to support people with prediabetes and people with diabetes with access to high quality products at a great value

Q: Are your products original?

A: Yes, we purchase directly from manufacturers

Q: How can I reach a customer service representative?

A: You can reach a TD Health customer service representative by phone or email at:

Toll-Free: 1-833-404-2121
Email: customer-service@tdhealthstore.com
Our operating hours are Monday to Friday 9am to 5pm EST

For questions or concerns regarding the usage of the products we sell, please see our Manufacturer Information page.

Q: Can I buy products in bulk?

A: We currently do not offer products in bulk, but from time to time will have special offers

Q: What is your return policy?

A: If for any reason you are not completely satisfied with our products, you may return any item shipped by TD Health for a full credit or refund within 14 days of delivery subject to the terms and conditions outlined below.

Items returned after more than 14 days of delivery will be charged a 15% re-stocking fee. Please report any damages, shortages or discrepancies within 7 days of delivery by calling Customer Service at (833) 404-2121 or by e-mailing us at customer-service@tdhealthstore.com

Before returning anything, Customer must call or email Customer Service to obtain a Returned Authorization (RA) number. Please have the following information on hand when calling for an RA number: customer name, invoice number, and the nature of the problem. You are responsible for the cost of shipping your return to us. It is important that the RA number is clearly written on the outside of the box. Packages received without an RA number will be returned back to you.

If you are returning an item shipped in error by us, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense. Shipping expense in the case of free shipping will be calculated as shipping charges incurred by us. Once your return has been received and processed a credit or refund will be issued within 14 days and an e-mail confirmation will be sent.

All products are subject to manufacturer’s warranty. Please contact the manufacturer directly to resolve quality issues.

*If you are sent short-dated products, please contact our customer service department to make arrangements to exchange the product for one with a longer expiration date.